Effective Date: 10/28/25
The Pain Alchemist, operated by Anne-Marie Duchêne ("we," "us," or "our"), is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or participate in our programs.
By using our website or services, you consent to the data practices described in this Privacy Policy. If you do not agree with our policies and practices, do not use our website or services.
We may collect personal information that you voluntarily provide during:
Website Interactions:
Complete our Pain Pattern Assessment quiz
Subscribe to our newsletter or email list
Contact us through forms or email
Create an account or user profile
Register for programs or services
Service Participation:
Book consultations or bodywork sessions
Participate in online courses or programs
Attend workshops or events
Complete intake forms or health questionnaires
Types of Personal Information:
Name and contact information (email, phone, address)
Demographic information (age, gender, location)
Health-related information relevant to our services
Payment and billing information
Communication preferences
Program participation and progress data
Given the nature of our services, we may collect sensitive health information including:
Pain patterns and physical symptoms
Health history relevant to bodywork services
Wellness goals and challenges
Progress notes and session observations
Information about your response to treatments or programs
Important Note: We only collect health information that is directly relevant to providing our services and with your explicit consent.
When you visit our website, we may automatically collect:
Technical Information:
IP address and device identifiers
Browser type and version
Operating system information
Pages visited and time spent on site
Referral sources and search terms
Geographic location (general area, not precise)
Cookies and Tracking Technologies:
Session cookies for website functionality
Analytics cookies to understand site usage
Marketing cookies for advertising purposes
Local storage for user preferences
We use your information for the following purposes:
Provide bodywork sessions and holistic health services
Deliver online courses and educational programs
Conduct Pain Pattern Assessments and provide personalized recommendations
Schedule appointments and send reminders
Process payments and manage billing
Send educational content and wellness tips
Provide program updates and announcements
Respond to your questions and support requests
Send newsletters and marketing communications (with consent)
Follow up on services and gather feedback
If you are outside the European Union and register for any programs, make purchases, or download resources, we will automatically enroll you to receive our educational newsletter
If you are in the European Union, we will only enroll you in our newsletter if you affirmatively consent
You can unsubscribe at any time using the link in any email
Analyze website usage and improve user experience
Develop new programs and services
Conduct research on pain patterns and wellness trends
Customize content based on your interests
Troubleshoot technical issues
Comply with applicable laws and regulations
Protect our rights and the rights of others
Ensure the safety and security of our services
Prevent fraud or misuse of our services
From time to time, we may use your information to:
Make offers for products and services provided by third parties in exchange for a commission
Display advertisements tailored to your interests and activities
Provide you with relevant educational content and resources
If you participate in third-party promotions, those companies will receive your information as necessary to fulfill the offer.
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
We may share information with trusted third-party service providers who assist us with:
Website hosting and maintenance
Email marketing and communication services
Payment processing and billing
Analytics and website optimization
Customer support services
These providers are contractually obligated to protect your information and use it only for the specified services.
As a health and wellness practitioner, we may need to share information:
With other healthcare providers (with your consent)
For professional consultation or referrals
To comply with professional ethics and standards
For insurance or liability purposes
We may disclose information when required by law or when we believe disclosure is necessary to:
Comply with legal processes or government requests
Protect our rights, property, or safety
Protect the rights, property, or safety of others
Prevent fraud or illegal activities
In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction, subject to appropriate confidentiality protections.
We implement appropriate technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Encryption of sensitive data in transit and at rest
Secure servers and hosting environments
Regular security audits and vulnerability assessments
Access controls and authentication requirements
Employee training on data protection practices
Regular backups and disaster recovery procedures
Given the sensitive nature of health information, we take additional precautions:
HIPAA-compliant practices where applicable
Separate secure storage for health-related data
Limited access on a need-to-know basis
Regular review and purging of outdated information
Important Note: While we strive to protect your information, no security system is completely foolproof. We cannot guarantee absolute security of your data.
You have the following rights regarding your personal information:
Request access to the personal information we have about you
Request correction of inaccurate or incomplete information
Update your contact information and preferences
Request a copy of your personal information in a portable format
Transfer your information to another service provider
Request deletion of your personal information
Note: We may need to retain certain information for legal or professional obligations
Opt out of marketing emails at any time using the unsubscribe link in any email
Update your communication preferences by contacting us
Choose which types of communications you receive
If you have trouble unsubscribing, contact us directly at admin@painalchemist.com
Manage cookie preferences through your browser settings
Opt out of analytics tracking
Control advertising cookies and personalization
To exercise any of these rights, please contact us at admin@painalchemist.com. We will respond to your request within 30 days.
We retain your information for as long as necessary to:
Provide our services to you
Comply with legal obligations
Resolve disputes and enforce agreements
Maintain professional and business records
Active clients: Information retained during active service relationship
Past clients: Professional records retained for 7 years after last service
Marketing contacts: Email lists maintained until you unsubscribe
Website data: Analytics data retained for 2 years
Financial records: Payment information retained as required by law
Our services are primarily based in the United States. If you are accessing our services from outside the US, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers and service providers are located.
By using our services, you consent to the transfer of your information to the United States and other countries that may have different data protection laws than your country of residence.
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.
Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
Email marketing platforms (e.g., MailChimp, ConvertKit)
Payment processors (e.g., Stripe, PayPal)
Analytics services (e.g., Google Analytics)
Video hosting platforms (e.g., Vimeo, YouTube)
Scheduling systems (e.g., Calendly, Acuity)
Social media platforms and advertising networks
Some content or applications on our website may be served by third parties, including advertisers, ad networks, content providers, and application providers. These third parties may use cookies, web beacons, or other tracking technologies to collect information about you when you use our website.
The information they collect may be associated with your personal information or they may collect information about your online activities over time and across different websites. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
We do not control these third parties' tracking technologies or how they may be used. If you have questions about targeted advertising, you should contact the responsible provider directly.
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA):
Right to Know: Request information about the categories and specific pieces of personal information we collect
Right to Delete: Request deletion of your personal information
Right to Opt-Out: Opt out of the sale of personal information (note: we do not sell personal information)
Right to Non-Discrimination: Not be discriminated against for exercising your privacy rights
To exercise these rights, please contact us at admin@painalchemist.com.
If you are in the European Economic Area (EEA), you may have additional rights under the General Data Protection Regulation (GDPR):
Lawful Basis: We process your information based on consent, legitimate interests, or contractual necessity
Right to Withdraw Consent: Withdraw consent for processing at any time
Right to Object: Object to processing based on legitimate interests
Right to Complain: File a complaint with your local data protection authority
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
Posting the updated policy on our website
Sending an email notification to registered users
Providing notice through our services
Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
The Pain Alchemist
admin@painalchemist.com
129 West 29th Street, 2nd floor
NY, NY 10001
For privacy-specific inquiries, please use the subject line "Privacy Policy Inquiry."
At The Pain Alchemist, we understand that your health and wellness journey is deeply personal. We are committed to maintaining the highest standards of privacy and confidentiality in all our interactions with you.
We believe that trust is the foundation of healing, and protecting your privacy is essential to that trust. If you ever have concerns about how your information is being handled, please don't hesitate to reach out to us directly.
Last Updated: 10/28/25
This Privacy Policy is effective as of the date listed above and supersedes any prior versions.